Refunds and Cancellations
The refund policy is very generous for our customers, as we always want to see customers happy.
If you cancel for any reason up to 7 days before the charter start date, we will refund your payments minus a 10% charge. If you cancel for any reason except as stated in “REFUNDS” below within 7 days of the charter start date, there is no refund. If the CHARTERER does not show up for the charter start time within an hour after the start time, there will be no refund and it will be considered as a late cancellation.
a) Weather. Full refund or we agree on a new date for the charter. Weather cancellation is only at the discretion of the captain.
b) If the charter is cancelled by the OWNER, full refund.
c) Medical or similar. Death in a close family, or a major unpredictable medical issue is a full refund, after evidence to the facts is received.